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Welcome to the support center where you'll find support documentation, customer forums and request submission forms.

Highlighted Knowledge Book Pages


FamilyInsight ~ Ohana Software Has Closed
FamilyInsight ~ FamilySearch Message that log in and password is incorrect

Knowledge Tags


100% match  /  405  /  502 Error  /  99 generations  /  Add children  /  Add individual  /  Add marriage information  /  Add ordinances  /  Add parents  /  Add sealing to parents  /  Add sealing to spouse  /  Add Spouse  /  Add to  /  Add with  /  Add-on  /  Adobe Reader  /  Ancestral Quest  /  Arrange windows  /  Assign to temple  /  Auto Update  /  Beta test  /  Cannot print/reprint card  /  Cannot save file  /  Cannot send to temple file  /  Cannot sync a record  /  Change a PAF file to use in another program  /  change contact information  /  change email address  /  Change PID  /  Changes lost  /  Changing genealogy programs  /  Combine  /  Compare and Sync  /  Compare information  /  Compare_Sync: Few records to compare  /  Compare_Sync: No records to compare  /  Compatibility with other programs  /  Compatible file formats  /  Computer crash  /  Confirmation & Initiatory data  /  Contact information  /  Convert a file to new format  /  Convert a PAF file to a new program file  /  Count - downloaded records  /  Customer area login  /  Customer support  /  Desktop icon  /  Details window  /  Download  /  Download GMA  /  Download taking too long  /  Duplicates  /  E-mail license key  /  Edit Places  /  Edit RINs and Pedigrees  /  Error Message  /  EULG - FamilyInsight  /  F.O.R. is gibberish  /  F.O.R. will not appear  /  Family History Center  /  Family Tree Maker  /  familyinsight  /  FamilySearch  /  FamilySearch contact info  /  FamilySearch internal error  /  FamilySearch login  /  FamilySearch PID (personal ID)  /  FamilySearch website is down  /  Features  /  File cleanup  /  File opened in two programs  /  File path  /  File size  /  Find F.O.R. that couldn't print  /  Find your file  /  Firewall  /  Forgot Ohana Software login  /  Free license  /  Free trial  /  Full Sync  /  GEDCOM  /  Get My Ancestors  /  GMA suddenly closes  /  GMA work in the background  /  green highlight  /  Guide Me  /  Hidden files-Mac  /  Icons  /  IGI  /  In-depth training  /  Inaccurate count  /  Install FamilyInsight  /  Install FamilyInsight with OS X Mountain Lion  /  Install GMA  /  Installer integrity check failed  /  Instructions  /  Internal error  /  Internet down  /  Internet is down or blocked by a firewall  /  Key  /  LDS Data  /  Legacy  /  Lessons-written  /  License agreement - FamilyInsight  /  License key  /  License key - retrieve  /  License key fails  /  Link family members  /  Link from Tools menu  /  Living people  /  Login fails  /  Login-FamilySearch  /  Looped records  /  Lost window  /  Mac Mountain Lion  /  Mac system requirements  /  MacFamilyTree  /  Main pedigree  /  Manual  /  Matching records: window  /  Merge Needed  /  Missing a window  /  Mountain Lion  /  Multiple computers  /  Multiple users  /  Needs More Information  /  New Computer  /  Newsletter  /  No matching record found  /  No ordinances-Get My Ancestors  /  Number of records downloaded  /  Ohana Insights - Back issues  /  On hold  /  Open file in 2 programs  /  Open from desktop icon  /  Open from PAF  /  Order by phone  /  Order online  /  Ordinance Tracker  /  Ordinances  /  PAF  /  Password  /  Payment methods  /  PDF files  /  Pedigree 2, 3, 4, etc  /  Pedigrees  /  Person Identifier (PID)  /  Person not found  /  PID  /  POST method  /  Print Family Ordinance Request Forms (F.O.R.)  /  Print Newsletter  /  Print out  /  Privacy setting  /  Program updates  /  Purchase FamilyInsight  /  purchase product  /  Ready to add  /  Record count off  /  Record not found  /  Register  /  Reinstall FamilyInsight  /  Reserve Ordinances  /  Retrieve license key and user name  /  Retrieve Ohana Software login  /  returning customer  /  RootsMagic  /  Save As  /  Save file  /  Save frequently  /  Save your Get My Ancestor file  /  Screen messed up  /  Sealing to parents  /  Sealing to spouse  /  Search brings up wrong name  /  Search IGI  /  Separate  /  Setup_FamilyInsight.exe  /  Shortcut  /  Simple Update  /  SmartScreen Warning  /  Sort by column heading  /  Status  /  Stop download  /  Stop this Search  /  Subscribe  /  Support  /  Support email address  /  Synchronize  /  Synchronizing  /  System requirements  /  The Master Genealogist  /  Too many matches  /  Uninstall FamilyInsight  /  Uninstall Mac - aids  /  Unlink  /  unlinked people  /  Unsubscribe  /  Update FamilyInsight  /  Update license  /  Updates losts  /  Use other programs with FamilyInsight  /  Verification dialog when synchronizing  /  Video training  /  Web Traffic  /  What does the program do?  /  Window to compare data  /  Windows 8 install  /  Windows emulators  /  Windows system requirments  /  Wrong Match  /  Wrong name  / 

Knowledge Book Pages Rated Most Helpful


FamilyInsight ~ Error: 405 or POST method
FamilyInsight ~ What is FamilyInsight and Why do I Need it?
Get My Ancestors ~ Large download - The download is taking forever
FamilyInsight ~ Error Message: New FamilySearch has returned an internal error
FamilyInsight ~ IGI - Permanently Shut Down by FamilySearch
FamilyInsight ~ FamilySearch returned an Internal Error
FamilyInsight ~ Error Message: 502 Error
Get My Ancestors ~ What is Get My Ancestors
Ordinance Tracker ~ What is Ordinance Tracker?
FamilyInsight ~ Contact Information: Ohana Software